Terms of service

Last Updated: May 20, 2026

Welcome to Everlasting Paws. These Terms of Service ("Terms") govern your access to and use of our website, products, and services provided by Everlasting Paws ("we," "us," or "our"). By visiting our website, placing an order, creating an account, or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website. If you do not agree to these Terms, please do not use our website or purchase our products.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our products or services for any illegal, unauthorized, fraudulent, abusive, or harmful purpose. You must not transmit viruses, malware, harmful code, or any material that may damage, interfere with, or disrupt our website or services.

We reserve the right to refuse service, cancel orders, suspend accounts, or restrict access to our website if we believe that your use violates these Terms, applicable law, or the rights of others.

2. Product Information

We make reasonable efforts to display accurate product information, including product names, descriptions, images, specifications, colors, sizes, prices, stock availability, shipping information, and personalization requirements.

However, we do not guarantee that all product descriptions, images, colors, sizes, pricing, stock information, or other content on our website are complete, accurate, current, or error-free. Product colors and final appearance may vary depending on your screen, device, lighting conditions, materials, production process, and display settings.

For personalized or custom-made products, the final product may include reasonable variations in color, texture, size, placement, engraving, artwork interpretation, or production finish. We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.

3. Pricing and Payment

Prices are displayed in the currency shown at checkout, which may include USD, EUR, GBP, or another supported currency depending on your location and store settings. Prices do not include shipping fees, customs duties, import taxes, VAT, sales tax, or other charges unless clearly stated at checkout.

We reserve the right to change product prices, promotions, discounts, shipping fees, and product availability at any time without prior notice. Price changes will not affect orders that have already been accepted and confirmed.

Payment must be completed at checkout using the payment methods available on our website. By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

We may use third-party payment processors to process payments securely. We do not directly store your full credit card number or full payment credentials.

4. Order Acceptance

After you place an order, you may receive an order confirmation email. This email confirms that we have received your order request, but it does not always mean that your order has been accepted.

We reserve the right to accept, refuse, cancel, or limit any order where permitted by law, including for product unavailability, stock shortage, pricing errors, suspected fraud, payment failure, shipping restrictions, unusual order quantities, suspected resale activity, abusive purchasing behavior, or violation of these Terms.

For personalized or custom-made products, production may begin after payment confirmation and after we receive the required customization information. Please review all names, photos, artwork, text, sizes, colors, and personalization details carefully before submitting your order.

5. Shipping and Delivery

We ship orders to the regions listed on our website or at checkout. Shipping times, costs, delivery methods, and available destinations may vary depending on your location, product type, shipping provider, order volume, production requirements, and customs requirements.

Estimated delivery times are provided for reference only and are not guaranteed unless expressly stated. Delivery delays may occur due to customs clearance, carrier delays, weather, holidays, incorrect addresses, high order volume, supply chain issues, production time, or other circumstances beyond our control.

If we are unable to ship your order within the stated shipping time, we will notify you where required by applicable law and provide available options, which may include waiting for the order or canceling the order for a refund where applicable.

You are responsible for providing accurate and complete shipping information. We are not responsible for delivery failure, loss, delay, return-to-sender, or additional costs caused by incorrect or incomplete shipping details provided by you.

For more details, please review our Shipping Policy.

6. Customs, Duties, and Taxes

For international orders, your purchase may be subject to customs duties, import taxes, VAT, tariffs, brokerage fees, or other charges imposed by your destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are your responsibility.

We are not responsible for delays caused by customs authorities, unpaid customs charges, import restrictions, or local delivery requirements.

7. Returns, Refunds, Exchanges, and Custom Products

Your return, refund, exchange, and cancellation rights may vary depending on your location and applicable consumer protection laws.

For customers in the European Union, United Kingdom, and certain other regions, you may have a legal right to cancel your online purchase within 14 days after receiving the goods, subject to certain legal exceptions.

Personalized, customized, engraved, made-to-order, or other custom-produced products cannot be returned or exchanged for change-of-mind reasons once production has started, unless the product is defective, damaged, incorrect, not as described, or return rights are required by applicable law.

Returned products must generally be unused, undamaged, and returned with original packaging, tags, accessories, manuals, and proof of purchase, unless the product is faulty, defective, or otherwise protected by applicable law.

For full details, please review our Return & Exchange Policy. Nothing in these Terms limits or excludes your mandatory consumer rights under applicable law.

8. Product Warranty and Consumer Guarantees

Some products may come with a manufacturer warranty or our limited product warranty, where stated on the product page or included with the product.

For customers in the European Union, United Kingdom, or other regions with mandatory consumer protection laws, you may have additional legal rights if a product is faulty, not as described, or not fit for purpose.

Nothing in these Terms excludes or limits any statutory rights, legal guarantees, or remedies that cannot be excluded or limited under applicable law.

9. Account Registration

Some parts of our website may allow or require you to create an account. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

You agree to provide accurate, current, and complete account information and to update it when necessary.

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are used for fraudulent or abusive activity.

10. Promotions, Discounts, and Gift Cards

We may offer discount codes, promotional offers, bundles, free shipping offers, gift cards, loyalty rewards, or other promotions from time to time.

Promotions may be subject to additional terms, expiration dates, exclusions, minimum order values, product limitations, regional restrictions, or usage limits.

We reserve the right to modify, cancel, or refuse promotions at any time where permitted by law. Discount codes cannot be exchanged for cash unless required by applicable law.

11. User Content, Reviews, and Feedback

If you submit reviews, comments, photos, videos, testimonials, feedback, or other content to us or through our website, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, translate, edit, and distribute such content for business, marketing, and promotional purposes, unless prohibited by applicable law.

You confirm that any content you submit is accurate, lawful, and does not infringe the rights of any third party.

We reserve the right to remove or edit user content that we consider unlawful, misleading, offensive, abusive, spam, or otherwise inappropriate.

12. Intellectual Property

All content on our website, including but not limited to text, images, graphics, product photos, videos, logos, icons, designs, layout, code, brand names, and trademarks, is owned by us or licensed to us.

You may not copy, reproduce, distribute, modify, publish, sell, exploit, or use any website content without our prior written permission, except for personal and non-commercial use.

Unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws.

13. Prohibited Uses

You agree not to use our website or services to engage in prohibited conduct, including violating laws or regulations, infringing intellectual property rights, submitting false or fraudulent information, interfering with website security or operation, uploading harmful code, collecting personal information without permission, engaging in spam, phishing, scraping, data mining, automated extraction, chargeback abuse, or harassing, threatening, or defaming others.

14. Third-Party Tools and Links

Our website may include third-party tools, apps, payment providers, shipping providers, social media features, analytics tools, advertising tools, or links to third-party websites.

We are not responsible for the content, policies, security, accuracy, availability, or practices of third-party websites or services. Your use of third-party services is subject to their own terms and policies.

We encourage you to review third-party terms and privacy policies before using their services.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, products, and services are provided on an "as is" and "as available" basis.

We do not guarantee that our website will be uninterrupted, secure, error-free, or free from viruses or harmful components.

Except where required by applicable law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

This section does not affect any mandatory consumer rights or legal guarantees that apply to you under your local law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption.

Our total liability for any claim related to your use of our website, products, or services will not exceed the amount you paid for the product or service giving rise to the claim, unless applicable law requires otherwise.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or mandatory consumer rights.

18. Indemnification

You agree to indemnify and hold harmless Everlasting Paws, its owners, employees, directors, contractors, service providers, suppliers, and partners from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorneys fees, arising from your violation of these Terms, misuse of our website, fraud, unlawful conduct, or infringement of third-party rights.

19. Force Majeure

We are not responsible for any delay or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, extreme weather, war, terrorism, labor disputes, strikes, supply chain disruptions, transportation delays, customs delays, government actions, pandemics, power outages, internet failures, or carrier disruptions.

20. Governing Law

These Terms shall be governed by the laws of the People's Republic of China, without regard to conflict of law principles, unless mandatory consumer protection laws in your country or region require otherwise.

If you are a consumer located in the European Union, United Kingdom, or another region with mandatory consumer protection laws, you may also have rights under the mandatory laws of your country or region of residence.

Nothing in these Terms limits your mandatory consumer rights under applicable law.

21. Dispute Resolution

If a dispute arises, please contact us first so we can try to resolve the issue informally.

For business customers or where permitted by applicable law, disputes may be resolved through courts, arbitration, mediation, or other dispute resolution methods specified by the applicable laws of the governing jurisdiction.

For consumers in the European Union, United Kingdom, or other regions with mandatory consumer protection laws, this section does not prevent you from exercising your legal rights in your country or region of residence.

22. Changes to These Terms

We may update or modify these Terms from time to time. When we make changes, we will update the "Last Updated" date at the top of this page.

The updated Terms will take effect when posted on our website, unless otherwise stated. Your continued use of our website after changes are posted means you accept the updated Terms.

23. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms, engaged in fraudulent or abusive behavior, or used our website in a way that may harm us, our customers, or third parties.

Termination does not affect any rights or obligations that arose before termination.

24. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be enforced to the maximum extent permitted by law or removed if necessary. The remaining sections will continue to be valid and enforceable.

25. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, Cookie Policy, and any other policies posted on our website, constitute the entire agreement between you and us regarding your use of our website and purchase of our products.